Privacy Policy

Our commitment to protecting your personal information and being transparent about our data practices.

Last Updated: January 4, 2024

Welcome to ExamSolve. We provide an AI-powered educational platform designed to help students master their exams. This Privacy Policy outlines how we collect, use, and share your personal data when you visit our website or use our services.

1. What Data We Collect

We collect various types of information from and about our users:

A. Data You Provide Directly

  • Account Data: When you create an account, we collect your name, email address, and password.
  • Profile Data: You may choose to provide additional information such as your education level and subjects of interest.
  • Shared Content: We collect the questions you ask, the images you upload, and any feedback you provide to our AI or support team.
  • Payment Data: If you subscribe to a paid plan, our third-party payment processors (like Stripe or PayPal) collect your payment information. ExamSolve does not store your full credit card numbers.

B. Data Collected Automatically

  • System Data: Technical information about your device and browser (IP address, device type, operating system version, unique device identifiers).
  • Usage Data: Statistics about your interactions with our platform, including pages visited, time spent on features, and questions asked.
  • Approximate Geographic Data: Estimated location based on your IP address.

2. How We Collect Data

We use several methods to collect data:

  • Direct Interactions: Form submissions and platform usage.
  • Cookies & Tracking: We use cookies, web beacons, and similar technologies to track site traffic and preferences.
  • Third-Party Analytics: We use tools like Google Analytics to understand how users interact with our site.

3. What We Use Your Data For

We use your information to provide, improve, and protect our services:

  • Service Delivery: To create and manage your account, provide AI-powered responses, and process transactions.
  • Personalization: To tailor AI responses and educational content to your specific education level and subjects.
  • Communication: To send service-related notifications, respond to support requests, and send marketing updates (which you can opt-out of).
  • Safety and Security: To prevent fraud, abuse, and unauthorized access to our platform.
  • Product Improvement: To analyze usage trends and improve our AI models and user interface.

4. Who We Share Data With

We do not sell your personal data. We only share it in the following circumstances:

  • Service Providers: We share data with vendors who perform services on our behalf, such as AI model providers, payment processors, and hosting providers (GCP/AWS).
  • Business Partners: In the event of a merger, acquisition, or sale of assets, your data may be transferred as a business asset.
  • Legal Compliance: We may disclose data if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Security

We use appropriate technical and organizational measures to protect your personal data. This includes encryption (SSL/TLS), secure data centers, and access controls. While we strive to protect your info, no system is 100% secure.

6. Your Rights and Choices

You have certain rights regarding your personal data:

  • Access & Portability: You can request a copy of the personal data we hold about you.
  • Correction: You can update your account information at any time through your dashboard.
  • Deletion: You can request the deletion of your account and associated data.
  • Opt-Out: You can unsubscribe from our marketing emails via the link in each email.

7. Cookies Policy

Most browsers allow you to control cookies through their settings. If you choose to disable cookies, some features of ExamSolve may not function properly.

8. Geographic-Specific Disclosures

For Users in the EU (GDPR): We process your data based on your consent, our legitimate interests, or to fulfill a contract with you. You have the right to lodge a complaint with a data protection authority.

For Users in California (CCPA): We disclose the categories of personal info collected and the purposes for which they are used. We do not "sell" your personal information.

9. Updates to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@examsolve.com
Support: Contact Form